swiftfold Order & Shipping Policy

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Welcome to swiftfold. We are committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we handle orders, what shipping will cost, and when you can expect your package to arrive — so there are no surprises between checkout and your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using dedicated cold-chain insulation and shipped Monday through Thursday only, so they are never left sitting in a carrier facility over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Timelines may run slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

swiftfold ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs clearance fees once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we send an automated confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or see no tracking activity within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we begin processing quickly to keep dispatch times short:

• If you need to correct a shipping address or change your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but your package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: swiftfold
• Customer Support Email: [email protected]
• Customer Support Phone: 16037831016
• Physical Business Address: 102 AUTUMNBROOK CIR, SHERWOOD, AR 72120, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST